FAQ
If The Printer Isn’t Working Properly But Is Under Warranty, Will Printer Doctor Consider That Warranty .This Depends On The Manufacturers Conditions.(As Service Is Not Covered Under Warranty)
Printer Doctor can do brother and OKI warranties of printers no matter what model it is.
Yes. We provide a call out charge and that includes labour needed on site.If any parts are needed Then we will first quote before proceeding any further. Our charges are on 15 minute blocks and Due to our comprehensive experience we get repairs done quicker and thereby costing you less.
Our technical engineers would work right from your site. Printer Doctor can repair your equipment on-site. A call out charge may apply if machine is return to base warranty
Yes, all our technical engineers are certified and extensively factory trained by the printer manufacturers.
If you get in touch with us in the morning via a phone call, we will repond to your inquiry on that day itself. However, if you get in touch with us via email or sometime later in the day, we may make it out that day if possible and if not then we will be on site the very next day unless it’s an emergency.we do have urgent callout rates if needed.
We at Printer Doctor accept cheque, cash, online orders and Credit Cards like Visa, American Express and Master Card. However, if you want to pay with a credit card and your total bill amount is quite large, in that case we may charge a small percentage for covering up the credit card charge expenses of our company. Any charge like this will be discussed with you before billing.